Thanks to our On-Line Service Call Management System and On-Line Spares Management System, we effortlessly cover over 539 cities and towns. It also enables us to handle thousands of transactions a day, efficiently manage inventory and ensure optimal parts hit rate across the country. The significant advantages offered by our On-Line Information Management Systems are:

Rapid response – reduced time to respond and resolve National reach Structured and standardized response Higher productivity Easy and timely reporting systems Flexibility to incorporate various report requirements Ability to scale up operations Predictable end to end per transaction cost for vendor – first time in India

Redington’s logistics support is built on strong infrastructure and sound processes and systems. Redington’s strengths in the area include :

Wide network with a central warehouse located at Chennai and 11 regional warehouses across the country that support 26 stocking points. Scalability of operations; Space on demand. A well developed courier network ensuring predictable supply of parts to remote locations and a facility to track part movement on line. Part forecasting and planning. Assurance of part availability as per defined service levels across the country. Ability to recycle the part (through RMA process) and ensure defective collection / return as per defined service levels. Ability to handle in excess of 100,000 transactions per month across the country. Strong reverse logistics capabilities through a network of service centers, national and regional couriers and partners who fulfill the statutory requirements of local bodies. If expertise is the lifeblood of our company, logistics is its backbone – need to place it somewhere else

Our greatest strength is the expertise that we offer in the area of service support. Our support is comprehensive, reliable, proven and includes warranty and post warranty service. Not surprisingly, we have built up a vast customer base for our partners with our high levels of expertise and responsiveness. We offer a 90 day warranty on repair services rendered to the customer.

To complement our services as a leading provider of service support, we assist product manufacturers through distribution of genuine computer parts and upgrades. We offer nationwide stocking and distribution of parts backed by an online billing system.

We offer on request preventive and break-fix as well as facility management services as well as customized and individually tailored service solutions for our clients. Our current base of about 1,200 customers have availed of our on-site support services to ensure a high uptime of their IT infrastructure. Our team of resident engineers are well placed to offer in-house support and training on request to our esteemed clients. We extend 24/7 support, as per SLA agreed with customers, for critical servers (RAID and RAS SERVERS), routers, switches, other IT products, operating systems and application packages used for mission critical applications.

The scope of our facility management extends to providing IT help desk services, attending to product break-fix directly or indirectly, vendor management, IT asset management, conducting system and network audits, configuration and maintenance of routers and switches, data back up services, mail maintenance services, anti virus support services, LAN / WAN maintenance, identification of IT hardware, software and communication requirements, addressing hardware and software upgrades / patches, and user training, etc.

Redington’s expertise now extends to the telecommunication sector as well.

We provide L1, L2, L3 and L4 services and offer warranty and post warranty repair support for Mobile Handsets (GSM and CDMA), FWP PHONES (Fixed Wireless Phones) and FWTs (Fixed Wireless Terminals, and PDA Phones (Personal Digital Assistant).

We repair and refurbish Mobile Handphones, FWP and FWT, relying on our high-end digital radio testers, spectrum analyzer, BGA work station, oscilloscopes, hakko tool kits, ESD workstations and storage.

Currently we handle about 20,000 repairs per month for several major telecom brands from about 50 locations across India.

We provide installation and maintenance support for Microsoft and Linux Operating Systems. We provide Antivirus software installation and support for enterprise and standalone versions for Inoculate, MacAfee, etc. We install application packages - MS Office (PowerPoint, Excel, Word, Outlook etc) and provide customers support for custom designed / proprietary software.

We handle single / multi location installations and configuration of Routers, Servers, PCs, Peripherals, OS, Application Packages, LAN (Local Area Network) and WAN (Wide Area Network)

We offer, on specific request, support for the validation and repair of field returned defective/ active parts for a range of IT products. Currently we operate an exclusive facility for validation of processors and boards for a major semiconductor manufacturer.