Welcome to Redington Services

”We, at Redington Service, are committed, to satisfy, the mutually agreed needs of our customers and principals in the areas of service delivery, to meet the repair standards cost effectively and to strive continuously for improving service deliverables.”

We live up to our quality policy by leveraging the expertise of our team of committed and experienced professionals. We have about 400 engineers with a strong technical background and trained in the relevant field, working across India. The technical team is supported at every location by capable and experienced administrative and management personnel enabling the delivery of service levels committed to the customer.

Our service call management system that provides on line information enables speed of response, thereby providing customers with a rich service experience. The on-line spares management system that supplements the above process is central to the efficient management of the parts supply chain.

Driving our growth is our robust and scaleable infrastructure

Our team of professionals operate from 42 service locations connected through a Wide Area Network thereby extending our access to the most remote corner of India. We have over 35,000 square feet of furnished service area where we maintain over Rs 50.0 million of spares inventory.

Our service centers are equipped with a customised eCRM solution, powerful hardware platforms, high-speed networks and high-end internet connectivity providing both flexibility and scalability of operations. A constant review and upgradation of technology ensures that we are able to meet the exacting standards of delivery demanded by our customers.

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	Neutral service provider. There is no conflict with the channel in the selling space as we do not sell products. We command high channel confidence.
	Present in every major State/Province. Able to effectively handle the local language and State laws
	Systems and processes tested over time providing for high delivery reliability
	End to end support capabilities extending from Customer relationship management to Problem resolution and reporting
	Scalability of systems
	A sound infrastructure with Over Rs150 million invested in the Service Business
	Financially strong with the highest possible Credit Rating (Rated by CRISIL – An associate of Standard & Poor)
	Demonstrated ability to Own the customer
	A very well developed parts logistics network covering both forward and reverse logistics and capable of reaching the remotest corner of the country.
	Cost effectiveness

We offer each Vendor / Customer and where necessary a Brand the facility of a single point of contact through an exclusive and centralized project management team. Besides this, our well-defined service delivery structure, world class logistics fulfillment process & trackers that enables both forward and reverse logistics, a defined escalation matrix, and a committed management team are what set us apart.

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